Warranty & Product Support
Product Warranty
At Perilla Egypt, we are committed to providing high-quality household products that meet our customers' expectations.
Currently, our products are not covered by a manufacturer's warranty.
Product Quality
Every product is carefully inspected before shipment to help ensure it arrives in excellent condition.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of receiving your order.
To process your request, please provide:
- A clear photo showing the issue.
- A copy of the original invoice.
After reviewing the request, eligible products will be replaced according to our Return & Refund Policy.
Customer Support
Although our products do not include a warranty, our customer support team is always available to assist you with:
- Product inquiries
- Product specifications
- Order assistance
- Returns and exchanges
- Shipping questions
Important Note
The absence of a product warranty does not affect your rights regarding damaged, defective, or incorrectly delivered products, which remain covered under our Return & Refund Policy.
Need Help?
If you have any questions about a product or require assistance after your purchase, please contact our customer support team.
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