Everything You Need to Know About Shipping with Perilla Egypt
Shipping Policy
Thank you for shopping with Perilla Egypt. Please read our shipping policy carefully to understand how we process, confirm, and deliver your orders.
Shipping Partner
Perilla Egypt partners with Aramex to provide reliable and secure delivery services across Egypt, especially for household products that require careful handling.
Delivery Coverage
We proudly deliver to all governorates across Egypt.
For international delivery requests, shipping may be available upon request depending on the destination. Please contact our customer support team before placing your order.
Order Confirmation
To ensure the accuracy of every order, all purchases must be confirmed before shipping.
After placing your order, you'll receive a confirmation email asking you to contact us through our official customer support channels (Facebook or Instagram). to confirm your order details and review our shipping policy.
If we do not receive a confirmation, we will send reminder emails for up to three consecutive days. Orders that remain unconfirmed after this period will be automatically canceled.
Order Processing
Once your order has been confirmed, it will be prepared and shipped on the next business day.
Shipping Fees
Shipping fees are calculated based on:
- Delivery governorate
- Order weight
The final shipping cost will be displayed during checkout or confirmed before shipment.
Delivery Time
Orders are typically delivered within one business week from the day after shipment.
Delivery times may vary depending on your location and courier schedules.
Order Tracking
Once your order has been shipped, you'll receive:
- Your Aramex tracking number
- A tracking link
This allows you to monitor your shipment until it arrives.
Refused or Undeliverable Orders
If a customer refuses to receive a shipped order or is unavailable to receive it after shipment, the customer will be responsible for the shipping charges incurred.
For prepaid orders paid by Visa or InstaPay, the order value will be refunded after deducting the applicable shipping fees.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Detailed instructions regarding damaged items, replacements, and returns can be found in our Return & Refund Policy.
Important:
As part of Aramex's shipping policy, packages cannot be opened before delivery is completed. If you experience any issue with your order after receiving it, please contact us according to our Return & Refund Policy, and our team will be happy to assist you.
Need Help?
If you have any questions about shipping or delivery, our customer support team will be happy to assist you.
Please visit our Contact Us page.
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