Return & Refund Policy | Perilla Egypt

At Perilla Egypt, customer satisfaction is our priority. If you need to return or exchange a product, please review the following policy carefully.

Return Eligibility

You may request a return or exchange within 14 days of receiving your order.
To be eligible, the product must:

  • Be unused and in its original condition.
  • Include all original packaging and accessories.
  • Be accompanied by the original invoice.
  • Meet the conditions outlined in this policy.

Exchange Requests

If you wish to exchange a product because you prefer:

  • A different color
  • A different model
  • Another available product

You may request an exchange within 14 days of delivery.
The customer is responsible for the shipping fees for exchange requests that are not related to product defects or shipping errors.
Exchange requests for a different color or model are subject to product availability at the time the request is processed.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your order.
To process your request, please send:

  • A clear photo of the product showing the issue.
  • A photo of the original invoice.

After reviewing your request, Perilla Egypt will replace the affected product at no additional shipping cost, provided the issue is confirmed.

Return Request Process

To request a return, please contact our customer support team through our official customer service channels.
Once your request is approved:

  • A return request will be created.
  • You'll receive a confirmation email.
  • We'll provide your Aramex shipment number and reference number.
  • We'll inform you of the scheduled pickup date and estimated pickup time.

An Aramex courier will collect the returned product from your address.

Return Inspection

Returned products are delivered back to Perilla Egypt for inspection.
The return delivery usually takes up to 5 business days, depending on your location.
Once we receive and inspect the returned item, we'll notify you by social Media channels (Facebook or Instagram).

Refund Process

If your return is approved:

  • Your refund will be processed within 7 business days after the returned product has been received and approved.
  • Refunds will be sent to the bank account provided during your return request.

Non-Returnable Situations

Returns or exchanges may not be accepted if:

  • The request is submitted after the allowed return period.
  • The product has been used, damaged by misuse, or altered.
  • The original invoice is unavailable.
  • The product is returned without its original packaging or accessories.

Important Notes

  • Aramex does not allow packages to be opened before delivery is completed.
  • Please inspect your order immediately after receiving it.
  • If you discover any damage or manufacturing issue, notify us within 24 hours to ensure we can assist you promptly (contact us through our official customer support channels (Facebook or Instagram).).

Need Help?

If you have any questions regarding returns or refunds, our customer support team is ready to assist you.

Please visit our Contact Us page.

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Need to Return or Exchange a Product?

Our customer support team will guide you through every step of the process.

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